Privacy Statement
Crafty Steps Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit our website at www.craftysteps.com (the "Site"). It also explains the choices you have regarding your personal information.
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Information We Collect
We collect personal information through the following methods:
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Enrolment forms for children's art classes and holiday programmes.
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Enquiry forms for birthday parties and general questions.
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Adult art class bookings, which include credit card payment.
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Other voluntary submissions of your contact details.
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The personal information we may collect includes your name, email address, phone number, address, and payment details. We refer to this as “Order Information” when it relates to bookings and payments.
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We also collect non-personal information such as your IP address, browser type, device information, and browsing behaviour. This helps us improve the functionality and performance of our Site.
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How We Use Your Personal Information
We use your personal information to:
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Process enrolments and bookings for classes and events.
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Communicate with you about your enquiries or registrations.
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Provide customer support and respond to questions.
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Send service-related updates or promotional messages (if you’ve opted in).
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Improve and personalise your experience on our Site.
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Meet legal and regulatory requirements.
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Non-personal information is used to analyse website traffic and improve our services.
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Payments and Third-Party Services
Our adult art class booking calendar is powered by Wix Bookings, and credit card payments are processed securely through Stripe. Your payment information is handled in accordance with their respective privacy and security standards.
We also use Wix.com to host our Site. Your data may be stored through Wix’s data storage and applications on secure servers behind a firewall. Wix complies with PCI-DSS requirements as managed by the PCI Security Standards Council.
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We use Google Analytics to understand how visitors interact with the Site. For more on how Google collects and uses your data, visit:
https://www.google.com/intl/en/policies/privacy/
To opt out of Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout
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Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties as necessary to operate our services (e.g., Wix, Stripe, Google Analytics), and as required by law or to protect our rights.
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Your Rights and Choices
You have the right to:
Request access to the personal information we hold about you.
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Ask for your information to be corrected or deleted.
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Opt out of promotional communications by using the unsubscribe link in our emails.
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To exercise these rights, please contact us at hello@craftysteps.com.
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Behavioural Advertising
We may use your information for limited marketing or advertising purposes. You can opt out of targeted advertising through the following platforms:
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Digital Advertising Alliance: http://optout.aboutads.info/
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Data Retention
We retain your personal and order information only as long as needed to fulfil the purposes outlined in this policy, or as required by law. You may request that your data be deleted at any time.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our Site.
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Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at: